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Airport Protocol 2020 – Via Aena

by JC Admin

What you should know before you go to the airport
Help us take care of you and protect you and others
Check here for relevant information about each airport. There are inoperative terminals

Before you head to the airport

Do not go to the airport if you have any of the following symptoms: fever, cough, difficulty in breathing or feeling short of breath.
Check in online. Bring your boarding card and other travel documents to the airport.
If you are coming from abroad, fill in the health form provided by your airline.
Make sure you have enough masks and disinfectant gel for your trip. Remember that, unless the instructions state otherwise, you must renew the masks every four hours.

On your way to the airport

Please note that only passengers may enter the airport terminal (only those persons accompanying a passenger in need of assistance may enter: persons with reduced mobility or unaccompanied minors).
Please arrive early enough to check in, pass through security and any new procedures.
As far as possible, do not carry hand luggage.
Remember that it is compulsory to wear a mask that covers your mouth and nose.
Follow the hygiene measures recommended by the Ministry of Health: cough on the inside of your elbow, wash your hands with soap, etc.

Airport of departure

Ask the airport or airline staff any questions you may have. They are there to help you.
Check all your luggage whenever possible.
At the airport water fountains, use only one bottle or container.
Be sure to keep a safe distance, wear your mask and be aware that you may be denied boarding if you do not comply with these rules.

On the plane

Wash your hands often with the gel, cough into your elbow and always wear your mask. Remember to change it every four hours.
Watch the cabin staff safety demonstration for specific flight instructions
If you have symptoms during the flight, notify the cabin crew.
Limit your movements inside the cabin to the minimum necessary.
Reduce the use of individual air supply nozzles as much as possible.

Arrival airport

The use of the mask is mandatory if the safety distance is not maintained.
Keep the safety distance while waiting for your luggage and pick it up individually.
Passengers coming from abroad, have to deliver at the airport the Passenger Location Card that will be provided by the airline and pass a temperature control of Exterior Health with thermographic cameras.
If they are going to pick you up, remember that they must wait for you outside the terminal. Only people who are going to pick up passengers who need assistance can access the terminal.

Remember at all times

Wear masks, make sure you dispose of them properly in the ‘Remainder’ bin and replace them every 4 hours (unless the instructions state otherwise).
Respect the distance of 1.5 metres whenever possible.
Wash your hands regularly for at least 20 seconds with soap and water or, when not available, use alcohol-based hand sanitizers.
Cover your mouth and nose with a tissue or bend your elbow when you sneeze or cough.
Minimize contact with any surface at the airport or on board the plane.

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