Face to face primary care returns to health centres


The Ministry of Health has sent instructions to all health departments to re-open consultations and other services that were suspended due to the pandemic.

The Conselleria de Sanidad Universal y Salud Pública has sent all health departments the update of the organisational measures of hospitals and health centres according to the epidemiological situation.

An order has been given that any scheduled activity (including consultations and surgical interventions) can be carried out, always attending to the contingency plans of each department and progressively favoring face-to-face activity, without prejudice to non-face-to-face consultations and telemedicine to avoid unnecessary travel for patients.

Group or community activities of promotion, health prevention or self-care may also be resumed in person, provided that preventive measures are guaranteed and with a maximum capacity of 30%.

ACCOMPANYING PATIENTS IN HOSPITAL – The objective of these new measures is to make the presence in health centres of patients, relatives and other social agents more flexible. Thus, in the case of accompanying patients admitted to hospitals, a maximum of two people will be allowed, who will always be the same and who must alternate with each other, so that only one of them will remain in the room.

For people admitted to Intensive Care Units, visits will be limited to a single person and for a maximum period of 30 minutes per morning and afternoon shift. Terminally ill patients may be accompanied by up to a maximum of 3 people simultaneously, provided that preventive measures allow it, from 8am to 10pm.

The measures aimed at women throughout the process of pregnancy, childbirth and the puerperium have also been modified, who may be accompanied by a person of their choice at all times (except during a cesarean section) as long as the minimum distance between people of 1.5 meters. Likewise, group activities such as preparation for childbirth or breastfeeding workshops with a capacity of less than 30% of the space will be allowed. In addition, seminars, clinical sessions or conferences will be allowed respecting social distance and with a capacity limited to 30%. In this sense, and with the aim of maintaining the traceability of possible cases, a registry of visits to the health centres of the laboratory delegates will be established, which they will be able to access on a appointment scheduled basis.

Volunteering is resumed at the same time, the Department has decided to allow volunteering in health centres again, since it represents significant support for patients and their families. However, the volunteering activity does not always require that it be in person, so it will try to promote actions that can be carried out without accessing the interior of the centre, such as telephone calls or video calls. The protocol establishes that only volunteers who prove that they belong to an association formally registered in the Autonomous Registry of Associations of the Valencian Community and that has an agreement with the Department of Valencia can access centres.